Bad Services

Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality.'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable.

This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these challenges. In 'Bad Services,' the author explores the universal difficulties faced when trying to deliver effective services. You'll learn how to identify the root causes of these issues and how to address them effectively. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery. You'll discover how to make a more significant, lasting impact with your work and create the conditions necessary for good services to thrive.'Bad Services' is an essential read for professionals at all levels who are involved in service design and delivery.

The insights and strategies provided will help you navigate the complexities of service implementation and drive meaningful change in your organization. Discover how to turn the challenge of delivering good services into an opportunity for innovation and excellence.'Bad Services' is the sequel to the international bestseller ‘Good Services’.

Author

Lou Downe is the author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services, an organisation that has helped thousands of people and organisations around the world to build the skills they need to design and scale great services.

They are the former Director of Design for the UK Government, where they founded the discipline of service design, growing a 2000-strong team of designers into one of the largest and most influential design teams in the UK - winning a Design of the Year award and a D&AD lifetime achievement award.