Customer support
How can we help you?
If you have questions on orders placed on our website, please check our FAQ.
If the FAQ doesn't provide the answer you are looking for, kindly fill out the form on the right side of this page. Or send an email to [email protected]. We'll contact you as soon as possible.
Retail
Our products are sold all over the world. If you want to become a reseller or have a question on retail sales send an email to our sales department: [email protected] or call +31 (0)20 515 02 30 (retail only). For questions on invoices please contact us on [email protected]
BIS Publishers
Borneostraat 80-A
1094 CP Amsterdam
The Netherlands
BIS Publishers
Borneostraat 80-A
1094 CP
Amsterdam, the Netherlands
Contact us
Frequently asked questions
Orders
Should you notice that you have received the wrong products or that something is missing, please don't hesitate to reach out to us at [email protected] as soon as possible.
In case of any problems with the items you have ordered, or if any product is damaged, please get in touch with [email protected] at the earliest. We will arrange for a new delivery (free of cost) or issue a credit note for you.
Shipping methods and delivery time
If your order is experiencing an unexpected delay, you can reach out to us at [email protected]. Our team members will look into the matter and investigate the issue.
Invoicing and Payment
We typically send invoices within a couple of days of the completion of the processing or delivery of your order. If you require the invoice sooner, please let us know and we will do our best to expedite the process for you.
Please send an email to [email protected] and don't forget to include the invoice as an attachment. Our colleagues will contact you at the earliest convenience.