Customer support
How can we help you?
If you have questions on orders placed on our website, please check our FAQ.
If the FAQ doesn't provide the answer you are looking for, kindly fill out the form on the right side of this page. Or send an email to [email protected]. We'll contact you as soon as possible.
BIS Publishers
Timorplein 46
1094 CC
Amsterdam, the Netherlands
Contact us
Frequently asked questions
Orders
Unfortunately, it is not possible to place a backorder through our system. If you have specific requests, please contact our sales department at [email protected]
The product page provides information about the number of copies in stock, displayed below the 'Add to Cart' button.
We are very sorry to hear you received the wrong product or something is missing. Please don't hesitate to reach out to us at [email protected] as soon as possible.
In case of any problems with the items you have ordered, or if any product is damaged, please get in touch with [email protected] at the earliest. We will arrange for a new delivery (free of cost) or issue a credit note for you.
Shipping methods and delivery time
The products will be shipped from warehouse Centraal Boekhuis. Delivery will be within a few working days.
If your order is experiencing an unexpected delay, you can reach out to us at [email protected]. Our team members will look into the matter and investigate the issue.
Invoicing and Payment
We typically send invoices within a couple of days of the completion of the processing or delivery of your order. If you require the invoice sooner, please let us know and we will do our best to expedite the process for you.
Please send an email to [email protected] and don't forget to include the invoice as an attachment. Our colleagues will contact you at the earliest convenience.